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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A context menu will open. It contains exhaustive info about all the operations that you can carry out on the page in question. Each pop-up menu shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge selection of educational video clips describing how to use our hosting Control Panel. They're meant for those of you who would like to see how things are being done instead of only reading articles. Thus, anyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the answer you need, take a peek at our comprehensive Frequently Asked Questions database, which contains questions asked by real users and provides practical solutions. We frequently update our FAQ section with new articles so as to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, we have a great team of customer support engineers available 24/7 and ready to help you with any issue. Each trouble ticket you submit will be replied to in less than one hour (the average trouble ticket response time is just 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 201753

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


Do NOT follow this link or you will be banned from the site!